Privacy policy

WHO IS THE DATA PROCESSOR OF YOUR DATA?

– DATA PROCESSOR of your data is: INGENIERÍA Y COMERCIALIZACIÓN DEL GAS, S.A. (INCOGAS)

– CIF (VAT number):  A73137788

– Postal Address: Plaza Fuensanta, 2 – 9A, 30008, Murcia, MURCIA

– E-mail: rgpd@incogas.com

WHAT KIND OF DATA DO WE PROCESS?

Depending on the products, services or functionalities you want to dispose at any moment we need to treat some data.  These data will be the following:

• Your identification data (For example: Your name, surname, language, country from which you interact with us, contact details, etc.).
• Economic and transactional information (For example: Your payment or card details, information about your purchases, orders, returns, etc…).
• Connection and navigation data (in case you interact with us from your mobile phone, for example).
• Data about your preferences.

Remember that, when we may ask you to fill in your personal data to give you access to any functionality or service on the web, we will mark some fields as mandatory, as they are data we need to provide the service or give you access to the functionality in question.

Please note that if you decide not to provide us with this information, you may not be able to complete your registration as a user or may not be able to enjoy these services or features.

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FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Depending on how you interact with our website, we will treat your personal data for the following purposes:

• To attend the requests or query that you submit through the different methods incorporated to our website.

We only process personal data that are strictly necessary to manage or resolve your request or query.

• For marketing purposes.

To the extent that you subscribe to our Newsletter, your personal data will be used for the periodic transmission of organisation newsletters.

You must remember that you can unsubscribe from the Newsletter at any time and without any cost by communicating it in the e-mail rgpd@incogas.com

• For the management of bills and receipts

In your customer area, you can access your invoices and receipts.

• Consumption monitoring

In your customer area, you can control your energy consumption. Please note that to access this, you will be directed to an external website of our tool provider.

• Analysis of usability and quality for the improvement of our services (Cookies)

If you access our website, we inform you that we will treat your browsing data for analytical and statistical purposes, that is, to understand how users interact with our website and thus be able to make improvements to it.

WHAT IS THE LEGITIMACY FOR THE TREATMENT OF YOUR DATA?

The legal basis that allows us to treat your personal data also depends on the purpose for which we treat them, thus we will find different legal bases under the following purposes:

• Attention to requests for information.

We consider that we have a legitimate interest to attend the requests or consultations that you present us through the diverse existing means of contact. We understand that the treatment of these data is also beneficial for you insofar as it allows us to attend you adequately and resolve the queries raised. When your query is related to the exercise of the rights which we inform you about below, or with claims related to our products or services, what legitimates us to treat your data is the fulfillment of legal obligations on our part.

• Marketing.

The legal basis for processing your data for marketing purposes is the consent you give to us.

• For the management of bills and receipts

The basis of legitimacy is the service contract.

• Consumption monitoring

The basis of legitimacy is the service contract.

• Analysis of usability and quality (Cookies)

We consider that we have a legitimate interest to analyze the usability of the Platform and the degree of user satisfaction because we understand that the processing of these data is also beneficial to you because the purpose is to improve the user experience and provide a higher quality service.

HOW LONG WILL WE KEEP YOUR DATA?

• Information request.

We will treat your data for as long as it is necessary to deal with your request.

• Marketing

We will treat your data until you unsubscribe or cancel your newsletter subscription.

• For the management of bills and receipts

We will process your data until the end of the contract, and then for as long as is necessary to fulfil the legal obligations arising from the contract.

• Consumption monitoring

We will process your data until the end of the contract, and then for as long as is necessary to fulfil the legal obligations arising from the contract.

Regardless of whether we treat your data for the time strictly necessary to fulfill the corresponding purpose, we will keep them subsequently duly stored and protected for as long as responsibilities may arise from the treatment, in compliance with the regulations in force at any given time. Once the possible actions are prescribed in each case, we will proceed to the deletion of personal data.

DO WE SHARE YOUR DATA WITH THIRD PARTIES?

In order to fulfill the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to third parties who support us in our services and which we detail below:

• Financial entities
• Technology service providers

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We are committed to respect the confidentiality of your personal data and to guarantee you the exercise of your rights.

You will be able to exercise them free of charge by sending us an e-mail to our address rgpd@incogas.com, simply indicating the reason for your request and the right you wish to exercise.

If we consider it is necessary in order to be able to identify you, we may request a copy of a document accrediting your identity. In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

 You may ask us for access to the data we hold about you.

You may ask us to rectify the data we already have. Please note that by actively providing us with your personal data by any means, you guarantee that they are true and accurate and you agree to notify us of any changes or modifications to them.

You may ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to treat them as we have previously informed you, or that we no longer have the legitimacy to do so.

You may ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of data or to keep them beyond the time necessary when you may need it. If you have given us your consent to the processing of your data for any purpose, you also have the right to withdraw it at any time.

On the other hand, when the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.

Finally, we inform you of your right to lodge a complaint with the relevant data protection supervisory authority, in particular with the Spanish Data Protection Agency https://www.agpd.es/portalwebAGPD/index-ides-idphp.php 

CHANGES TO THE PRIVACY POLICY.

We may change the information contained in this Privacy Policy from time to time. If we do, we will notify you by different ways through the Platform, or even notify your email address when the changes are significant to your privacy, so that you can review the changes, assess and, if appropriate, oppose or unsubscribe from any service or functionality.