Legal Notice and privacy policy


LOPD (Organic Law on Data Protection)

This legal notice contains the General Conditions governing access to and use of the website, owned by Ingeniería y Comercialización del Gas, S.A., hereinafter INCOGAS, located at Plaza de la Fuensanta, 2,  Murcia – 30005, MURCIA with fiscal identification (NIF): A-73137788, Tel.: 968 24 52 62, e-mail:, registered in the mercantile registry of Murcia on Volume 1805, Folio 12, section 8, sheet MU-36762, 1st inscription.


At INCOGAS we are committed to protecting your privacy. You can visit most pages on our site without providing any personal information. However, in some cases we need information in order to provide the requested services. This privacy statement explains about data collection and use in those cases. This privacy statement applies only to; it does not apply to other INCOGAS products, services or sites available on or offline. Please read the full privacy statement. This webpage is aimed at people over 18.

Access to and use of the website implies express and full acceptance of these general conditions in the version published at the moment the user accesses it, without prejudice to the specific conditions that could apply to some of the website specific services.

The user accepts that access to this website and its contents is made freely and consciously, under his/her own responsibility.

Users enjoy free access to the website, while INCOGAS reserves the right to limit access to certain contents or services, by requesting data registration prior to such access.

INCOGAS reserves the right to modify at any time the presentation, configuration and location of the website, as well as the contents, services and conditions required to use them when it sees fit or for the purpose of adapting to future legislative and technological changes. These changes will be valid from the moment of publication on the website.

INCOGAS reserves the right to suspend access to this website at any time and without prior notice, whether for technical, security, control or maintenance reasons, power failure or any other cause. Such suspension may be temporary or permanent. In the latter case, users will be duly informed, as they may lose any information stored in the different services, with no recourse to compensation.


INCOGAS holds ownership of the website. All industrial and intellectual property rights on this website are legally reserved, so that the user’s access or use should not be considered, in any way, as granting any license of use or right over any asset.

Users of the website may only use its contents for private, personal or professional purposes. The use of the website or any of its elements for commercial or illicit purposes is absolutely forbidden.

No reproduction, modification, distribution or public communication of the website can be made without INCOGAS prior written consent. The reproduction of the content of the website is forbidden, unless it is legally allowed and provided that it is acknowledged or, failing that, the opposite is authorized in writing. In cases where prior written authorization is provided, such authorisation will replace the abovementioned general prohibition and shall clearly indicate any restrictions on use.

INCOGAS assumes no liability for the use by third parties of the content of the website and may exercise all civil or criminal actions that apply to the user’s infringements of these rights.


This website offers information about the company’s activities, or activities that may be considered of interest.

The contents included in the website have been produced at all times in good faith for the purpose of providing information to users, and INCOGAS assumes no responsibility for the integrity or accuracy of such information nor guarantees the accuracy and the updating of the information that can be obtained therein, which may be modified without prior notice. INCOGAS is not responsible either for any typographical, formal or numerical errors that the website may contain.

INCOGAS is not responsible for the user’s misuse of the website.


INCOGAS will try to minimize any problems caused by technical errors, and may temporarily suspend the services and contents of the website in order to carry out maintenance, improvement or repair activities, with no recourse to compensation for the user.

It must be noted that some information contained in this website may have been created or collected in files or formats not exempt of errors, so it cannot be guaranteed that the service will not be interrupted or affected by such problems.

INCOGAS assumes no liability for damages caused to the user as a result of visits to this website, or to any other external websites to which it may direct.

INCOGAS is not liable for service interruptions or malfunctions originating from unforeseen circumstances, force majeure or other causes beyond its control.


INCOGAS assumes no liability resulting from the existence of links between the contents of this site and external contents, or from any reference from external content to this site.

In the event that INCOGAS finds, by any means, that the website is unlawful or that it damages the property or rights of third parties which may be liable for compensation, the company will delete or disable such link.

The presence of other links on the website is merely for information purposes and does not constitute in any case an invitation or recommendation to contracting the products or services offered on the destination website, and in no case implies support to the authors of such contents, be it persons or entities, or to the owners of the sites where they are located.

In this respect INCOGAS is not responsible for the content and availability of the external websites linked to from the website, nor for any damage or loss that may arise from the connection or the use of any content, product or service available on the websites to which the links direct.


Ingeniería y Comercialización de Gas, S.A. hereby informs users about its personal data protection policy:

  • The objective of our privacy policy is to protect the confidentiality of our customers’ personal information obtained by any system which allows data transmission of data and expresses its commitment to comply with the regulations established in the organic law 15/1999, of 13 December, on the Protection of Personal Data.
  • The personal data contained in the forms available in this website will be incorporated into an automated file owned by and under sole responsibility of Ingeniería y Comercialización del Gas, S.A.
  • In conformity with the applicable legislation, the file is registered in the General Register of the Spanish Data Protection Agency.
  • Personal data are intended exclusively for the internal use of Ingeniería y Comercialización del Gas, S.A. and for budgeting purposes.
  • Given the voluntary transmission of data to the company for incorporation into our file, the customer is understood to give express and unequivocal consent to the processing of the data.

Customers may exercise the rights of access, rectification, opposition and cancellation at the established address at Plaza Fuensanta 2, 9-A – Edificio Hispania – 30008 Murcia. For best convenience, customers may exercise these rights by email to the address: Ingeniería y Comercialización del Gas, S.A. is committed to ensuring the confidentiality and non-dissemination of files.

Ingeniería y Comercialización del Gas, S.A. has adopted the level of security of protection of personal data legally required, and has implemented all means and technical measures to prevent loss, misuse, alteration and unauthorized access of the personal data provided.

Ingeniería y Comercialización del Gas, S.A. reserves the right to modify the present policy in order to adapt it to new legislation as necessary.

Use of personal information

Personal information is used for the following purposes:

  • Ensuring that the site conforms to your needs.
  • Providing services, such as user management, newsletters, events, information or services that you have requested or purchased.
  • Helping us create and publish content that is relevant for you.
  • Alerting you about updates regarding products and services, special offers, updated information and other new services if requested.
  • Allowing you access to restricted areas in our website if needed.

INCOGAS may disclose your personal information if so requested by law or if in good faith it believes that such action is necessary to: (a) comply with the law or the mandates of any legal proceedings related to INCOGAS or the website; (b) protect and defend the rights of property of INCOGAS and its family of websites, or (c) act under urgent circumstances to protect the personal safety of INCOGAS employees, users of INCOGAS products or services or members of the public.

Information can be stored and processed in any country where INCOGAS or its affiliates, partners or agents’ facilities are available. By using this site, you consent to such transfer of information outside your country. INCOGAS is subject to the framework of the LOPD and LSSI as well as to countries that have regulation similar to the Spanish laws.

Control of personal information

When you register or provide us with personal information, INCOGAS does not share that information with third parties without your permission, other than for the limited exceptions already indicated. It will only be used for the purposes mentioned above.

INCOGAS may periodically send emails with information about security issues or technical assistance for a product or service you have requested or to confirm your request for a product or service. You cannot unsubscribe from these messages as they are considered an essential part of the chosen service.


When someone visits the site, a cookie is placed on the user’s computer, or the cookie is read if the user has already visited the site. Cookies are used to help collect website visits statistics as described above.

Cookies are also used to collect information on the newsletter links visited by users. This information is used to ensure that users are sent the information they wish to read. It is collected in an aggregate form and never linked to your personal information.

Web beacons, also known as invisible gif technology or action tags, can be used to assist in delivering the cookie to the site. This technology tells us how many visitors have clicked on key elements (such as links or graphics) on an page. We do not use this technology to gain access to information that identifies you personally in It is a tool used to collect aggregated statistics on the use of the website. We may share aggregated statistics of the site with partner companies, but we do not allow other companies to place invisible gifs on our sites.

If you choose to configure your browser to not accept cookies from the website, you will be able to see the text displayed on the screen but you will not enjoy a personalized visit or be able to subscribe to the site service offerings.